How do I earn points?
Each time you make a purchase, you are awarded one point for each dollar spent on qualifying food purchases. Points are awarded based on the amount of your purchase and are rounded up or down to the nearest dollar. For example: if you spend $21.50 you will have earned 22 points with that purchase.
How do I get the $10 off reward?
Once you have earned 100 points, your app automatically converts the points into a $10 reward. The reward must be used on qualifying purchases of $15 or more and expires within 30 days of receipt.
When will the points I earned show up on my account?
Once the check is cashed out, you should be able to see your points accrued on the app, as well as the transaction in your history. However, in some cases, it may take up to 48 hours.
Why can’t I redeem rewards/earn points on beer?
At this time, we do not have the capacity to offer this, but it’s not ruled out yet! We always want to be respectful of local & federal liquor laws, which rarely allow us to offer free alcohol as a reward.
How are rewards redeemed?
Before the cashout process, let your server or bartender know you would like to redeem a reward. Rewards are redeemed on the highest-priced item on the check. For example, a free birthday entrée reward applied to a check with a Stella Blue Burger & a Madtown Grilled Cheese will result in a rewarded Stella Blue Burger. Rewards cannot be redeemed on event menu purchases.
Why do I have to give my phone number?
If you ever forget to bring in your phone, you can provide your phone number registered on your account to redeem a reward and accrue points. We also use a phone number to verify your account and prevent fraud.
What do you do with my information?
We use contact information to send you exclusive offers, as well as keep you apprised of your rewards account activity. We also use your phone number at the restaurant to look up your account in case you forgot your card or phone so you can still earn points and redeem rewards.
Do share any of my data with 3rd party vendors?
No, we do not share any data with 3rd party vendors.
I’m missing a visit, how do I get that added?
Email email@example.com with the date & HopCat location of your visit and a copy of your receipt so we can verify your purchase and add those rewards!
I have a question that’s not answered here. How can I get help?
Most questions can be answered by our onsite staff, but you’re also welcome to email firstname.lastname@example.org for assistance. You can expect a response within 3-4 business days. For time-sensitive questions, please call your location directly for assistance.
What purchases earn me points?
Food purchases, pre-tax, earn points. Each dollar is worth one point, but we do have special offers for double points to earn your rewards even faster, so keep an eye out on your email for those offers!
*Event menu purchases are not valid toward the HopCat Rewards Program.
When will I see my birthday reward?
Birthday rewards are sent on the 1st of your birthday month. If you have input your birthday incorrectly, email email@example.com with the correct birthday for your rewards account. Please note: as of April 2022, birthday rewards are redeemable for dine-in only.
When do my points expire?
Your points expire after 365 days if there has not been enough earned to accrue an award and no guest activity has occurred during this time.
Can more than one person use their reward at the same table?
Sure – if the checks are split! One check = one rewards number. Checks cannot accommodate more than one rewards number. If you have multiple Rewards members at your table, speak to your server about how to split the checks so everyone may accrue points or redeem rewards. If you split an item — for example, an appetizer — the portion of the food cost on the check will accrue points.
Can I redeem multiple rewards on one visit?
Only one reward per visit per account may be redeemed.
I already have an account, but I can’t login / it says “invalid email”/I can’t reset my password.
There’s a very good chance that you started an account through text message but the account is not registered. Go to “register my account” and follow the instructions, including creating a password. If you’re still having trouble, email firstname.lastname@example.org for assistance.
I don’t have the app. How do I view my rewards?
Go to www.hopcat.com/rewards & select “log in to my account”.
I’m missing a reward! I should have [xyz…] on my account, but my app doesn’t show it.
Let’s take a look! Email email@example.com for assistance.
I referred a friend, but I never got my points. How do I get those?
The most common reason is that the friend never created the account, or created an account without using the link you sent them. Double-check with your bestie to see if they made an account and how they did – encourage your friends to use the link you send when you send it! Unfortunately, we are unable to add missed points due to friends not utilizing the referral link.
I am an employee of HopCat or BarFly Ventures. Am I allowed to use the Rewards program?
HopCat staff or BarFly employees may not participate in the Rewards program at this time.